JamesM33,
I'm not an optometrist, but I Google really well
Here's my source on prismatic effects of wrong pupil distanceA pupil distance being off by 5mm seems pretty significant to me and you are correct that it has an even bigger impact when you have a stronger prescription (as you do). When the pupil distance is off, you are not looking through the center of the lens and that creates something called "prismatic" effects. Basically a prism bends light and when your vision is not going through the center of the lens, the light is bent. When the pupil distance of the glasses is smaller than the pupil distance of your eyes, and you have a plus lens correction, the light will be bent such that objects will appear farther away than they actually are (if I read the article referenced correctly). I think it also says that horizontal lines will appear curved. So - basically - it sounds like your issues are very likely due to do the wrong pupil distance.
I would give it a shot seeing if ordering with the proper pupil distance fixes your problem. Please let us know the outcome!